Genesys.
customer experience company
- Reports this week
- 0
- Active events
- 0
- Connections
- 47
What's happening
Earlier this month
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Mark Buckley was appointed as Vice President for Genesys.Some support1 report
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Plancque engineered systems for Genesys in France.Some support1 report
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Sajid Malik is Chairman and Managing Director of Genesys.Some support2 reports
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A decertification petition has been filed with the NLRB regarding work conditions at a facility in Grand Blanc, involving Genesys.Well supported3 reports
One to three months ago
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Algolia is hiring executive talent, including Steven Chung, who was hired as Chief Revenue Officer, from competitors like Genesys and brings experience from Delphix.Some support1 report
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Genesys is helping luxury brands engage customers as a presenting sponsor for NYFW Live, featuring streams from Altuzarra, Anna Sui, Coach, Marc Jacobs, and official ambassador Becky G.Some support1 report
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Joint studies between Dun & Bradstreet and Genesys inform market expectations, with Genesys focusing on Indian market growth.Some support1 report
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Tony Bates has been appointed as the Chairman and CEO of Genesys.Some support2 reports
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Genesys appointed Nikhil Alulkar as its new CEO, a leading geospatial technology company based in India.Some support1 report
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Veea and Genesys launched an AI platform, providing intelligent edge infrastructure solutions for MCN.Some support2 reports
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Lucidya accelerates global expansion and scaling, appointing new leadership including William O’Neill and Steve Adkins, and hiring Anand Shrivastava.Some support1 report
Gone quiet
No new reports in 90+ days-
A $40M fund is being anchored by universities and managed by Genesys.Some support3 reports
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Daniel Bailey was appointed SVP and VP at Genesys, focusing on strategic partnerships and ecosystem growth with Amazon Web Services.Some support2 reports
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Genesys acquired Pinkfish in January 2026 to enhance its cloud AI capabilities.Some support1 report
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Anthony Davis, President of UAW Local 659, supports the union against Henry Ford Health as Dan Glass negotiates a contract for the organization.Some support2 reports
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AudioCodes Ltd. provided interoperability with the Genesys platform on July 7, 2025.Speculative1 report
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EXL and Genesys announced a collaboration aimed at enhancing customer engagement through the integration of AI technologies.Some support2 reports
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ServiceNow invested $750 million into Genesys on August 20, 2025.Some support2 reports
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A collaboration between ExlService Holdings and Genesys was announced on August 13, 2025, aimed at expanding market reach.Some support1 report
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EXL has embedded AI capabilities across Genesys platforms, and EXL opened its AI Innovation Lab in Dublin.Some support2 reports
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Maximus and Genesys announced a collaboration that is fostering innovative solutions.Some support1 report
No events began in the chosen period. Widen it, or reset.
Around Genesys this week
News at the entities that move Genesys most-
Europe StructuralProtests are sweeping across Europe, with unrest observed in Lisbon, Spain, and France due to economic pressure.Moves Genesys
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National Labor Relations Board StructuralAlyson Forbes was listed as a publisher at Catapult, while workers petitioned the NLRB regarding unionization efforts.Moves Genesys
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ServiceNow StructuralServiceNow president cited a University of Florida meta-analysis, while a Deloitte executive was also involved in discussions.Moves Genesys
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World Bank TransactionalJerry Eze worked as a communications specialist for the World Bank and the United Nations Population Fund.Moves Genesys
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Henry Ford Health StructuralA strike is underway at Henry Ford Health, centered on the issues of wages and unsustainable nurse-to-patient ratios.Moves Genesys
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Amazon Web Services StructuralAmazon plans to invest 16 billion euros in Germany and expand AWS operations in Frankfurt.Moves Genesys
Connections
The 25 strongest of 47, analyzed from the reporting. The bars show how strongly a change on one side reaches the other.-
Tony Bates Structural
Tony Bates holds the executive leadership roles of Chairman and CEO at Genesys.
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Nikhil Structural
Genesys appointed Nikhil as CEO, establishing a formal employment structure.
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Bandwidth.com Structural
Genesys relies on Bandwidth's cloud solutions, establishing a mutual supply chain relationship.
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Europe Structural
Europe imposes regulatory requirements for responsible AI, structurally affecting Genesys' operations.
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Sajid Malik Structural
Sajid Malik holds the formal position of Chairman and Managing Director of Genesys.
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ServiceNow Structural
ServiceNow invested $750 million in Genesys, establishing a strategic partnership and financial dependence.
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Dan Glass Structural
Dan Glass serves as the representative for Teamsters Local 332 nurses employed at Genesys.
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World Bank Transactional
The World Bank is providing funding for Genesys' GIS contract.
Show all 25 connections
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EXL Operational
EXL collaborates with Genesys to provide and embed advanced AI and data capabilities into Genesys's customer engagement platforms.
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Henry Ford Health Structural
Henry Ford Health operates Genesys Hospital, establishing a structural dependency where B controls A's function.
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Amazon Web Services Structural
The partnership between AWS and Genesys is integral to the growth of a shared technology ecosystem.
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Audiocodes Ltd. Operational
Audiocodes provides migration and interoperability services for Genesys platforms.
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National Labor Relations Board Structural
Genesys is subject to the labor laws and regulatory oversight of the National Labor Relations Board.
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McMaster University Transactional
Genesys is currently managing a $40M fund associated with McMaster University.
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Coach Structural
Genesys provides customer engagement solutions that support Coach's operations as a luxury brand.
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Dan Glass Structural
Dan Glass represents Teamsters Local 332 at Genesys Hospital.
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TTEC Operational
TTEC functions as a Platinum Partner of Genesys, providing cloud migration services to shared customers.
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Grand Blanc Township Shared context
Genesys operates within the geographical boundaries of Grand Blanc Township.
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Algolia Operational
Algolia and Genesys are competitors, evidenced by Algolia hiring talent from Genesys.
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Dun & Bradstreet Operational
Dun & Bradstreet and Genesys collaborate on joint studies to inform market expectations.
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Council of Fashion Designers of America Transactional
Genesys acted as a presenting sponsor for the NYFW Live event organized by the CFDA.
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Mark Buckley Structural
Mark Buckley serves as Vice President for Genesys.
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Ahmedabad Operational
Genesys is developing a digital map platform for the city of Ahmedabad.
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Grand Blanc Shared context
Genesys operates within the community of Grand Blanc, where a hospital facility is located.
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Michigan Shared context
Genesys operates within the geographical context of Michigan.
History
Events by the month they beganOctober 2026
1 eventSeptember 2026
5 events- Plancque engineered systems for Genesys in France.
- A decertification petition has been filed with the NLRB regarding work conditions at a facility in Grand Blanc, involving Genesys.
- Algolia is hiring executive talent, including Steven Chung, who was hired as Chief Revenue Officer, from competitors like Genesys and brings experience from Delphix.
- Genesys is helping luxury brands engage customers as a presenting sponsor for NYFW Live, featuring streams from Altuzarra, Anna Sui, Coach, Marc Jacobs, and official ambassador Becky G.
- Joint studies between Dun & Bradstreet and Genesys inform market expectations, with Genesys focusing on Indian market growth.
August 2026
3 eventsShow 2 earlier months
July 2026
4 events- Lucidya accelerates global expansion and scaling, appointing new leadership including William O’Neill and Steve Adkins, and hiring Anand Shrivastava.
- A $40M fund is being anchored by universities and managed by Genesys.
- Daniel Bailey was appointed SVP and VP at Genesys, focusing on strategic partnerships and ecosystem growth with Amazon Web Services.
- Genesys acquired Pinkfish in January 2026 to enhance its cloud AI capabilities.
June 2026
8 events- Veea and Genesys launched an AI platform, providing intelligent edge infrastructure solutions for MCN.
- Anthony Davis, President of UAW Local 659, supports the union against Henry Ford Health as Dan Glass negotiates a contract for the organization.
- AudioCodes Ltd. provided interoperability with the Genesys platform on July 7, 2025.
- EXL and Genesys announced a collaboration aimed at enhancing customer engagement through the integration of AI technologies.
- ServiceNow invested $750 million into Genesys on August 20, 2025.
- A collaboration between ExlService Holdings and Genesys was announced on August 13, 2025, aimed at expanding market reach.
- EXL has embedded AI capabilities across Genesys platforms, and EXL opened its AI Innovation Lab in Dublin.
- Maximus and Genesys announced a collaboration that is fostering innovative solutions.