Genesys.
customer experience company
- Reports this week
- 3
- Active events
- 3
- Connections
- 42
What's happening
Active this week
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Plancque engineered systems for Genesys in France.Some support1 report
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Sajid Malik is Chairman and Managing Director of Genesys.Some support2 reports
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A decertification petition has been filed with the NLRB regarding work conditions at a facility in Grand Blanc, involving Genesys.Some support1 report
Earlier this month
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Algolia is hiring executive talent, including Steven Chung, who was hired as Chief Revenue Officer, from competitors like Genesys and brings experience from Delphix.Some support1 report
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Genesys is helping luxury brands engage customers as a presenting sponsor for NYFW Live, featuring streams from Altuzarra, Anna Sui, Coach, Marc Jacobs, and official ambassador Becky G.Some support1 report
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Joint studies between Dun & Bradstreet and Genesys inform market expectations, with Genesys focusing on Indian market growth.Some support1 report
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Tony Bates has been appointed as the Chairman and CEO of Genesys.Some support2 reports
One to three months ago
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Genesys appointed Nikhil Alulkar as its new CEO, a leading geospatial technology company based in India.Some support1 report
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Veea and Genesys launched an AI platform, providing intelligent edge infrastructure solutions for MCN.Some support2 reports
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Lucidya accelerates global expansion and scaling, appointing new leadership including William O’Neill and Steve Adkins, and hiring Anand Shrivastava.Some support1 report
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A $40M fund is being anchored by universities and managed by Genesys.Some support3 reports
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Daniel Bailey was appointed SVP and VP at Genesys, focusing on strategic partnerships and ecosystem growth with Amazon Web Services.Some support2 reports
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Genesys acquired Pinkfish in January 2026 to enhance its cloud AI capabilities.Some support1 report
Gone quiet
No new reports in 90+ days-
Anthony Davis, President of UAW Local 659, supports the union against Henry Ford Health as Dan Glass negotiates a contract for the organization.Some support2 reports
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AudioCodes Ltd. provided interoperability with the Genesys platform on July 7, 2025.Speculative1 report
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EXL and Genesys announced a collaboration aimed at enhancing customer engagement through the integration of AI technologies.Some support2 reports
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ServiceNow invested $750 million into Genesys on August 20, 2025.Some support2 reports
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A collaboration between ExlService Holdings and Genesys was announced on August 13, 2025, aimed at expanding market reach.Some support1 report
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EXL has embedded AI capabilities across Genesys platforms, and EXL opened its AI Innovation Lab in Dublin.Some support2 reports
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Maximus and Genesys announced a collaboration that is fostering innovative solutions.Some support1 report
No events began in the chosen period. Widen it, or reset.
Around Genesys this week
News at the entities that move Genesys most-
Europe StructuralThe European Central Bank is forced to raise interest rates due to energy price shocks from the Iran war and an influx of Chinese exports.Moves Genesys
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ServiceNow StructuralMeta's enterprise platform launch and hiring.Moves Genesys
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World Bank TransactionalThe World Bank announced support for agricultural initiatives as part of its partnership with Togo.Moves Genesys
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Henry Ford Health StructuralThe NLRB is reviewing petitions concerning union status at Henry Ford Health, amid union disputes over the employer's anti-union stance.Moves Genesys
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Amazon Web Services StructuralAmazon Web Services is establishing a new data center campus in Missouri, alongside agreements made regarding energy and utility costs with Ameren.Moves Genesys
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Audiocodes Ltd. OperationalAudiocodes Ltd. was listed on the stock exchange on September 24, 2026.Moves Genesys
Connections
The 20 strongest of 42, analyzed from the reporting. The bars show how strongly a change on one side reaches the other.-
Nikhil Structural
Genesys appointed Nikhil as CEO, establishing a formal employment structure.
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Tony Bates Structural
Tony Bates holds the executive leadership roles of Chairman and CEO at Genesys.
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Bandwidth.com Structural
Genesys relies on Bandwidth's cloud solutions, establishing a mutual supply chain relationship.
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Europe Structural
Europe imposes regulatory requirements for responsible AI, structurally affecting Genesys' operations.
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Sajid Malik Structural
Sajid Malik holds the formal position of Chairman and Managing Director of Genesys.
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EXL Operational
EXL collaborates with Genesys to provide and embed advanced AI and data capabilities into Genesys's customer engagement platforms.
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World Bank Transactional
The World Bank is providing funding for Genesys' GIS contract.
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ServiceNow Structural
ServiceNow invested $750 million in Genesys, establishing a strategic partnership and financial dependence.
Show all 20 connections
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Henry Ford Health Structural
Henry Ford Health operates Genesys Hospital, establishing a structural dependency where B controls A's function.
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Amazon Web Services Structural
The partnership between AWS and Genesys is integral to the growth of a shared technology ecosystem.
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Audiocodes Ltd. Operational
Audiocodes provides migration and interoperability services for Genesys platforms.
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McMaster University Transactional
Genesys is currently managing a $40M fund associated with McMaster University.
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Coach Structural
Genesys provides customer engagement solutions that support Coach's operations as a luxury brand.
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TTEC Operational
TTEC functions as a Platinum Partner of Genesys, providing cloud migration services to shared customers.
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Algolia Operational
Algolia and Genesys are competitors, evidenced by Algolia hiring talent from Genesys.
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Council of Fashion Designers of America Transactional
Genesys acted as a presenting sponsor for the NYFW Live event organized by the CFDA.
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Dun & Bradstreet Operational
Dun & Bradstreet and Genesys collaborate on joint studies to inform market expectations.
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National Labor Relations Board Operational
Genesys filed a decertification petition with the National Labor Relations Board.
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Ahmedabad Operational
Genesys is developing a digital map platform for the city of Ahmedabad.
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Grand Blanc Shared context
No direct coupling or relationship between Genesys and Grand Blanc was observed in the provided evidence.
History
Events by the month they beganSeptember 2026
5 events- Plancque engineered systems for Genesys in France.
- A decertification petition has been filed with the NLRB regarding work conditions at a facility in Grand Blanc, involving Genesys.
- Algolia is hiring executive talent, including Steven Chung, who was hired as Chief Revenue Officer, from competitors like Genesys and brings experience from Delphix.
- Genesys is helping luxury brands engage customers as a presenting sponsor for NYFW Live, featuring streams from Altuzarra, Anna Sui, Coach, Marc Jacobs, and official ambassador Becky G.
- Joint studies between Dun & Bradstreet and Genesys inform market expectations, with Genesys focusing on Indian market growth.
August 2026
3 eventsJuly 2026
4 events- Lucidya accelerates global expansion and scaling, appointing new leadership including William O’Neill and Steve Adkins, and hiring Anand Shrivastava.
- A $40M fund is being anchored by universities and managed by Genesys.
- Daniel Bailey was appointed SVP and VP at Genesys, focusing on strategic partnerships and ecosystem growth with Amazon Web Services.
- Genesys acquired Pinkfish in January 2026 to enhance its cloud AI capabilities.
Show 1 earlier month
June 2026
8 events- Veea and Genesys launched an AI platform, providing intelligent edge infrastructure solutions for MCN.
- Anthony Davis, President of UAW Local 659, supports the union against Henry Ford Health as Dan Glass negotiates a contract for the organization.
- AudioCodes Ltd. provided interoperability with the Genesys platform on July 7, 2025.
- EXL and Genesys announced a collaboration aimed at enhancing customer engagement through the integration of AI technologies.
- ServiceNow invested $750 million into Genesys on August 20, 2025.
- A collaboration between ExlService Holdings and Genesys was announced on August 13, 2025, aimed at expanding market reach.
- EXL has embedded AI capabilities across Genesys platforms, and EXL opened its AI Innovation Lab in Dublin.
- Maximus and Genesys announced a collaboration that is fostering innovative solutions.