Insurance Claims Procedures Recommendations in the Caribbean Under Scrutiny

A series of articles detailed the concept of the 'endurance economy' in the Caribbean, a term describing societies that adapt to institutional delays and systemic shortcomings. The reports focused on the experiences of Jamaican policyholders following Hurricane Melissa. During consultations on a proposed insurance claims manual in August 2018, a recommendation was made to the insurance regulator regarding procedures for handling massive claims from catastrophic events like hurricanes and earthquakes.

The discussion centers on the practical realities of recovery from major storms in the region. The recommendation concerned how the insurance regulator should manage claims surges resulting from catastrophic events. This raises questions about the preparedness of the insurance infrastructure in the region.