- AI integration is reshaping global teams and job roles, boosting productivity and efficiency, alongside market trends.
- AI is rapidly reshaping industries including customer support and BPO.
A joint study involving OpenAI, NBER, Microsoft Research, and CMU examined how generative AI is being used to increase productivity among customer support agents and knowledge workers.
1 report, 1 independent
Updated Aug 29
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What happened
A joint study involving OpenAI, NBER, Microsoft Research, and CMU examined how generative AI is being used to increase productivity among customer support agents and knowledge workers.
Who's involved
What this event is mainly aboutKeep exploring
Part of
AI is rapidly reshaping industries including customer support and BPO.Also in this story
- Element Solutions is adapting to the major shifts occurring in the healthcare industry due to the integration of artificial intelligence.
- PropStream became a subsidiary of Stewart Information Services, merging property data with AI lead generation and contact dialer capabilities.
- AI integration is driving significant changes in the IT-BPM sector in the Philippines, leading to the demand for new, specialized job roles based on CXAP standards.
The entities involved
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OpenAI
American artificial intelligence research organization
- Leaders call for international cooperation on AI risks, tech leaders call for oversight, and the CMA proposes stricter search engine choice requirements.
- Experts, including Dario Amodei at Cornell University, warned about the power and limits of AI, specifically citing risks of AI taking control of the internet.
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National Bureau of Economic Research
economic research organization in the United States
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Carnegie Mellon University
private research university in Pittsburgh, Pennsylvania, United States
Related events
- OpenAI, Sam Altman, and expert Noam Segal discuss how AI is shaping future business models and the impact on the tech workforce.
- A study examined how AI affects professional and managerial decision-making, involving researchers from multiple universities.
- AI integration is driving market competition as tech giants like Google, Amazon, OpenAI, and Perplexity vie for market share in conversational AI.
- AI concerns are negatively impacting ServiceNow's growth prospects.
- Enterprises need to sustain and govern AI in production, noting that adoption is increasing but impact remains elusive.