- AI integration is reshaping global teams and job roles, boosting productivity and efficiency, alongside market trends.
- AI is rapidly reshaping industries including customer support and BPO.
A joint study involving OpenAI, NBER, Microsoft Research, and CMU examined how generative AI is being used to increase productivity among customer support agents and knowledge workers.
1 report, 1 independent
Updated Aug 29
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What happened
A joint study involving OpenAI, NBER, Microsoft Research, and CMU examined how generative AI is being used to increase productivity among customer support agents and knowledge workers.
Who's involved
What this event is mainly aboutKeep exploring
Part of
AI is rapidly reshaping industries including customer support and BPO.Also in this story
- Element Solutions is adapting to the major shifts occurring in the healthcare industry due to the integration of artificial intelligence.
- PropStream became a subsidiary of Stewart Information Services, merging property data with AI lead generation and contact dialer capabilities.
- AI integration is driving significant changes in the IT-BPM sector in the Philippines, leading to the demand for new, specialized job roles based on CXAP standards.
The entities involved
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OpenAI
American artificial intelligence research organization
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National Bureau of Economic Research
economic research organization in the United States
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Carnegie Mellon University
private research university in Pittsburgh, Pennsylvania, United States
Related events
- Major tech companies, including OpenAI, Meta, and Google, are actively developing AI agent technology.
- Enterprises in India are increasingly adopting AI technologies.
- Jamie Dimon warns against financial risks posed by AI agents, while McKinsey surveys consumer AI usage and OpenAI's tools are pushed by Silicon Valley.
- Microsoft is providing support to OpenAI by integrating AI into its products.