- AI integration is reshaping global teams and job roles, boosting productivity and efficiency, alongside market trends.
- AI is rapidly reshaping industries including customer support and BPO.
A joint study involving OpenAI, NBER, Microsoft Research, and CMU examined how generative AI is being used to increase productivity among customer support agents and knowledge workers.
1 report, 1 independent
Updated Aug 29
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What happened
A joint study involving OpenAI, NBER, Microsoft Research, and CMU examined how generative AI is being used to increase productivity among customer support agents and knowledge workers.
Who's involved
What this event is mainly aboutKeep exploring
Part of
AI is rapidly reshaping industries including customer support and BPO.Also in this story
- Element Solutions is adapting to the major shifts occurring in the healthcare industry due to the integration of artificial intelligence.
- PropStream became a subsidiary of Stewart Information Services, merging property data with AI lead generation and contact dialer capabilities.
- AI integration is driving significant changes in the IT-BPM sector in the Philippines, leading to the demand for new, specialized job roles based on CXAP standards.
The entities involved
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OpenAI
American artificial intelligence research organization
- A lawsuit was filed in San Francisco targeting major AI firms, including OpenAI, Meta, and Google, with the New Jersey AG representing the plaintiffs.
- Discussions on AI policy are underway, with Anthropic and OpenAI being major players. Key figures include Dario Amodei, Donald Trump, Bernie Sanders, and Sam Altman.
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National Bureau of Economic Research
economic research organization in the United States
Nothing else this week.
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Carnegie Mellon University
private research university in Pittsburgh, Pennsylvania, United States
Nothing else this week.