American Airlines closes Santo Domingo customer service office

American Airlines closed its customer service office in Santo Domingo, Dominican Republic, on October 15, 2026. The closure is part of a restructuring ordered by the company's headquarters to centralize local work in a regional hub. Services are now being centralized in the United States, requiring customers to book and change tickets online or by phone. American Airlines confirmed that flight operations between the Dominican Republic and the United States remain unaffected.

The closure reflects a strategic shift by American Airlines to consolidate customer service functions. The airline stated that the decision was not linked to a drop in business within the country. This move centralizes operations, which may affect how the carrier manages its service delivery.