Amarillo Water Billing Review Finds High Accuracy But Unanswered Customer Concerns

Chris Eckert presented findings from a review of Amarillo's water billing system on October 28, 2026. The review found that the city generally calculated bills correctly, reporting a 99.78% accuracy rate in the calculations examined. The review also found a 99.4% match when comparing meter readings with the readings used for billing, though two incorrectly calculated bills were found in a random sample, both undercharging customers. The review did not test the accuracy of individual water meters in the field.

The review was conducted following complaints from residents about sharp increases in their water bills after the city introduced a new billing system in March. Although the billing calculations were largely accurate, the reviewer stated he could not explain every spike in water use, leaving questions about individual customer bills.