CSG Named Leader in Forrester Wave for Customer Journey Orchestration Platforms
What happened
CSG announced that it has been named a Leader in The Forrester Wave: Customer Journey Orchestration Platforms, Q3 2026. This recognition was achieved through integration with Netcracker Technology. The evaluation found that CSG Xponent, its customer engagement platform, earned superior scores across core journey intelligence and orchestration capabilities, achieving the highest possible scores in 19 of 23 criteria.
From finanznachrichten.de
Why it matters
The assessment highlights that CSG Xponent brings together journey orchestration, customer communications management (CCM), and governed AI. The platform helps brands deliver on customer expectations for clearer communications and responsible AI use, which can improve decision confidence and reduce operational risk.
From finanznachrichten.de
Who's involved
- CSGCustomer engagement platform provider recognized for achieving leadership status in a market analysis.
- Netcracker TechnologyIT solutions company whose partnership with CSG was part of the joint market recognition.
- ForresterMarket research firm that evaluated CSG and published the findings of The Forrester Wave.
Who could feel it
Possible knock-on effectsThese are possibilities Brind reasoned out, not predictions, and not advice. Most are not stated in any report.
- CSGSpeculative
CSG might see increased market interest and sales pipeline due to the leadership status of its core product line.
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The entities involved
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CSG
Netherlandese holding company
Nothing else this week.
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Netcracker Technology
IT solutions company for telecom industry products/services
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Forrester
company