AI Adoption Gap: HR Leaders Lagging in Workforce Redesign

A 2026 survey found that only four per cent of chief human resources officers in the U.S. feel their organizations are very prepared to manage AI-driven workforce change over the next two years. The report also noted that while daily AI usage increased, the percentage of employees with access to learning and development dropped from 59 per cent to 51 per cent between 2025 and 2026.

Ram Srinivasan, Managing Director at JLL in Chicago, described this trend as a gap between substitution and reinvention. Most organizations are applying AI to existing processes, while those achieving measurable returns are questioning whether those processes should exist at all.