Halo pushes IT providers to adopt AI for predictive service management
What happened
Halo channel chief Tim Barton-Wines spoke at The Channel Company’s XChange NexGen conference in Orlando, Fla. He urged Managed Service Providers to move beyond automating routine IT tasks and begin using AI to predict and prevent disruptions. Halo is integrating AI capabilities into its HaloPSA platform to help MSPs streamline service desk operations and automate Level 1 support.
From crn.com
Why it matters
Halo is positioning its platform to help MSPs streamline operations and create new revenue opportunities by packaging AI and other technology services together. This shift toward predictive IT services could change how MSPs generate revenue by anticipating issues before they occur.
Halo established a high-volume production line in Thailand and published financial results from Orlando.
From crn.com