Brind.

Claims Industry Faces Labor Shortages Amid Rising Policyholder Expectations

1 report, 1 independent Updated Oct 30
AI-generated briefing. Brind wrote this from the reports listed below. It can be wrong. Each section says how much you can rely on it, and the sources are linked so you can check.

What happened

Some supportReported by 1 outlet

Lance Malcolm, president of Crawford & Company, noted that property claims entering 2027 face challenges related to labor shortages and complex contractor economics. The Bureau of Labor Statistics projects increased openings for claims adjusters. Malcolm also cited a J.D. Power 2026 study showing that homeowners' repairs averaged 29.6 days, down 2.8 days from the previous year.

From insurancebusinessmag.com

Why it matters

Some supportBrind's analysis of the reports

The persistent constraints on the workforce needed to deliver claims services, combined with elevated policyholder expectations, puts pressure on insurance carriers and brokers. These pressures relate to balancing speed, workmanship, and accurate estimates within the industry's economics.

From insurancebusinessmag.com

Who's involved

Who could feel it

Possible knock-on effects

These are possibilities Brind reasoned out, not predictions, and not advice. Most are not stated in any report.

  • Crawford & CompanySpeculative

    Crawford & Company might see increased operational costs and slower service delivery due to labor shortages.

Keep exploring

The entities involved

Coverage

Newest first; wire copies grouped