Motorola Solutions Acquires Hyper to Enhance NYC Dispatch Capabilities

Motorola Solutions acquired Hyper, an AI non-emergency call-handling platform, on September 21, 2026. This acquisition is part of efforts to address efficiency issues in understaffed dispatch centers in New York City. New York City's latest management report showed that response times for both the NYPD and New York City Fire Department have increased for certain emergencies. Motorola Solutions and Axon are investing in AI technologies to help dispatch centers handle calls more efficiently.

The acquisition allows Motorola Solutions to integrate AI tools designed to reduce dispatcher workloads in New York City's dispatch centers. This technology deployment addresses operational capacity issues noted in New York City's management report. The increased call volume in New York City has put pressure on the response times of emergency services.