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Nice Integrates Deepgram and ElevenLabs for AI Agent Platform

1 report, 1 independent Updated Nov 1
AI-generated briefing. Brind wrote this from the reports listed below. It can be wrong. Each section says how much you can rely on it, and the sources are linked so you can check.

What happened

Some supportReported by 1 outlet

Nice launched a new version of Cognigy, designed for deploying AI agents at scale across customer service operations. The new platform includes Agentic Experience Studio, which offers built-in options for speech-to-text, text-to-speech, and large language models. Nice added native access to Deepgram for speech-to-text and ElevenLabs for text-to-speech capabilities.

From itbrief.co.nz

Why it matters

Some supportBrind's analysis of the reports

The update addresses the growing pressure on companies to manage AI agents used in customer service. While personal AI agents currently account for only 0.1% of calls, the new tools allow organizations to manage AI agents across broader customer journeys.

From itbrief.co.nz

Who's involved

  • NiceLaunched the next generation of Cognigy, integrating the new AI tools.
  • DeepgramProvided speech-to-text capabilities integrated into Nice's platform.
  • ElevenLabsProvided text-to-speech capabilities integrated into Nice's platform.

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The entities involved

Coverage

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