Singapore Survey Shows Three-Quarters of Employers Use AI in HR Processes

A new survey of 1,000 employers in Singapore found that almost three-quarters of respondents use artificial intelligence in human resources processes. The technology is most frequently used for recruitment, utilized by 49% of employers, and for managing employee performance, used by 45%. Larger firms with over 200 employees tend to use specialized tools like Workday, while small and medium-sized enterprises rely more on general tools such as ChatGPT and Microsoft Copilot.

The widespread adoption of AI in HR processes reflects a significant trend toward digital transformation within Singapore's corporate sector. Singtel group chief executive Yuen Kuan Moon noted that the company is measuring the investment returns of all AI-related projects. The findings were presented at the SNEF Employers’ Summit on October 30.