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High Payment Failure Rates Impact South African E-commerce Turnover

1 report, 1 independent Updated Oct 12
AI-generated briefing. Brind wrote this from the reports listed below. It can be wrong. Each section says how much you can rely on it, and the sources are linked so you can check.

What happened

Some supportReported by 1 outlet

Payment provider Stitch reported that nearly one in four online card payment attempts in South Africa fail to complete. Capitec data indicates that 3D Secure verification checks cause false declines on 10% to 15% of genuine transactions. Stitch research also found that 62% of shoppers abandon their purchase after a failed payment.

From it-online.co.za

Why it matters

Some supportBrind's analysis of the reports

These checkout failures directly reduce turnover for local e-commerce stores. For an online store with R1-million in potential monthly sales, payment failures could eliminate roughly R250 000 in revenue monthly. During November, when transaction volumes double, potential lost turnover could reach R500 000 in a single month.

From it-online.co.za

Who's involved

  • South AfricaThe country where high payment failure rates are observed.
  • AdyenProvided peak season research cited in the context of payment failures.

Who could feel it

Possible knock-on effects

These are possibilities Brind reasoned out, not predictions, and not advice. Most are not stated in any report.

  • SMESpeculative

    SMEs might face reduced revenue due to payment processing failures.

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The entities involved

Coverage

Newest first; wire copies grouped