South Africa's 10111 Emergency Call Centre Under Scrutiny
1 report, 1 independent
Updated Sep 21
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What happened
The 10111 Command Centre, established in 2007 to connect crime victims with law enforcement, is located in Midrand, Gauteng. The centre operates a toll-free number from which calls can be made, though minimum tariffs apply for mobile phone calls. The South African Police Service (Saps) bears the operational cost of the centre, which runs into millions of rands annually.
From citizen.co.za
Why it matters
The centre's operations are managed through multiple systems, including the Cisco telephone system, the Global Emergency Mobile Communications Command and Control (GEMC3) system, and the Mobile Data System (MDS). The service is currently facing criticism regarding its ability to deliver expected results in the current digital age.
From citizen.co.za
Who's involved
- South AfricaCountry where the emergency call centre service operates