Riviera Travel River Cruises launches new Vacation Guarantee
What happened
Riviera Travel River Cruises has unveiled a new Vacation Guarantee to provide confidence to travel advisors and clients. The guarantee addresses circumstances such as low water levels, extreme weather, or natural disasters that require itinerary changes. Travelers whose plans are changed before departure can choose to continue with the revised itinerary and receive a goodwill gesture, reschedule the trip for the following year at the original price, or cancel for a full refund within seven days.
Why it matters
The guarantee provides clear communication and practical solutions for travelers when unexpected events impact their plans. This commitment aims to give travel advisors and clients confidence in the company's response to unforeseen circumstances.
Who's involved
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The entities involved
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North America
continent in the Americas