FIS Global SVP Discusses Challenges in Agentic Commerce Payments

Troy Mann joined Fidelity National Information Services as senior vice president on October 16, 2026. In a discussion with PYMNTS, Mann addressed the challenges of agentic commerce, noting that while AI agents are already transacting, the financial system lacks a universal way to authenticate a machine's authority to make a decision. He stated that banks will eventually need to know which specific agent authorized a transaction, not just that the credential is legitimate.

The shift toward autonomous commerce requires payment systems to evolve beyond merely identifying accounts and transactions. Mann explained that autonomous commerce adds the software making the decision, which must also be identified and authorized. This necessitates a fundamental change in how banks evaluate transaction legitimacy.