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From OCC Review Finds Banks Used Vague Policies to Deny Financial Services

How could the OCC adopting SPLC's reputation risk standards affect JPMorgan Chase?

Likely What happens if… A possibility worth considering, not a forecast.

JPMorgan Chase may face increased compliance costs due to new reputation risk standards. The Office of the Comptroller of the Currency (OCC) has formalized the use of the Southern Poverty Law Center's (SPLC) expertise to define reputation risk. The OCC Debanking Review found that major banks, including JPMorgan Chase, used broad reputation risk policies that lacked clear, objective criteria, leading to the denial or limitation of financial services to certain Americans based on their political or religious beliefs. As the OCC assesses changes to the regulatory framework for the largest banks to prevent these harmful practices, JPMorgan Chase will likely need to update its policies and procedures. This adjustment could involve increased compliance costs and operational restrictions, similar to how JPMorgan subsidiary WePay previously canceled accounts based on SPLC classifications.

Reported by 1 independent outlet Written Oct 17
Effect
Strong negative
How direct
Stated in the reporting
When
Within months
The story
Gone quiet

How it reaches JPMorgan Chase

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The facts so far

As reported. Each one links to where it comes from.

  • The OCC Debanking Review found that broad reputation risk policies lacked clear standards and objective, risk-based criteria, disadvantaging certain Americans.legalinsurrection.com
  • The OCC found that major banks, including JPMorgan Chase, used non-traditional sources such as the Southern Poverty Law Center to determine a customer’s reputation risk.legalinsurrection.com
  • JPMorgan subsidiary WePay canceled many accounts belonging to political or religious merchants, screening for terms identified by the SPLC.legalinsurrection.com
  • The OCC is assessing further changes to the regulatory and supervisory framework applicable to the largest banks to reduce the likelihood of these harmful practices recurring in the future.legalinsurrection.com

Why it matters

The stakes for JPMorgan Chase involve significant regulatory compliance and operational risk. The OCC’s finding that major banks used subjective, non-objective criteria for reputation risk exposes the institution to potential regulatory overhaul, which translates directly into higher operational costs and the need for systemic policy changes across its vast network of services.

This issue is part of a broader industry trend identified by the OCC. The review examined nearly 100,000 complaints and found that multiple major banks—including Bank of America, Citibank, and Wells Fargo—were engaging in practices that led to the denial or limitation of financial services based on political or religious affiliations, highlighting a systemic failure in risk assessment across the financial sector.

What we don't know yet

  • What specific changes will the OCC implement in the regulatory and supervisory framework?
  • How will the OCC quantify the new objective, risk-based criteria for reputation risk?

What would change this answer

The OCC releases a detailed draft of the new regulatory framework.This would clarify the scope of the required changes, allowing JPMorgan Chase to better estimate the magnitude of compliance costs and operational adjustments.
The OCC decides to maintain the current supervisory approach without major framework changes.The immediate pressure on JPMorgan Chase to overhaul its reputation risk policies would lessen, though the underlying risk of scrutiny would remain.

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