Ombudsman warns of systemic failures in adult social care in England
- Reports
- 3
- Developments
- 5
- Repetition
- 67%
New informationRepeats or wire copies
What happened
The Local Government and Social Care Ombudsman released its Annual Review of Adult Social Care Complaints for 2025-26, noting a 22% year-on-year rise in complaints and enquiries received in England. The review recorded 3,938 cases, including 368 from self-funders in the independent sector. Of the 904 cases investigated, 77% were upheld.
From localgov.co.uk
Why it matters
Ombudsman Amerdeep Clarke welcomed signs of improvement but urged councils and care providers to address the issues raised in the report. The review follows calls from various bodies for a fundamental overhaul of the adult social care system in England.
The adult social care system in England is facing severe operational challenges, characterized by high demand clashing with low pay and hostility among staff.
From localgov.co.uk
Who's involved
- EnglandThe jurisdiction where the care complaints are lodged and the system operates.
- Department of Health and Social CareThe government agency whose operational oversight is being reviewed by the Ombudsman.
How it developed
Newest first. Tap a step to see who reported it.- System failure in the English social care system is causing care access issues for millions, prompting an MP to call for government action.Sub-event
- The Homecare Association is advocating for necessary social care system reforms in England.Sub-event
- A national bill is needed to address the issues within the adult social care system regarding adult care.Sub-event
- Hudson conducted a review of Social Work England.Sub-event
Commission addresses failures in the adult social care system.1 source
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The entities involved
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England
country in north-west Europe, part of the United Kingdom