- Capita failed to meet service level deadlines, leading to intervention from the Cabinet Office, which was reported by Nick Thomas-Symonds.
- The Public Accounts Committee questioned department details regarding the issues involving Capita and the Cabinet Office.
Public Accounts Committee tracks Capita contract transfer amid service scrutiny
What happened
The Public Accounts Committee is tracking a contract transfer involving Capita. The committee's work involves constant decisions, contingent liabilities, and accounting officer assessments regarding high-profile issues. The committee chair, Sir Geoffrey Clifton-Brown, noted the extensive correspondence and work required outside of public view.
Why it matters
Capita provides pension scheme management services for the Civil Service and the Cabinet Office. The Public Accounts Committee actively scrutinizes Capita's performance and practices. Failures in service delivery by Capita could impact core government functions and public service delivery.
The Public Accounts Committee previously questioned department details regarding issues involving Capita and the Cabinet Office. Capita had previously failed to meet service level deadlines, leading to intervention from the Cabinet Office.
Who's involved
- CapitaProvides pension scheme administration services to the Cabinet Office and Civil Service.
- Public Accounts CommitteeSelect committee that actively scrutinizes Capita's performance and practices.
- Cabinet OfficeReceives contracted pension scheme administration services from Capita.
Who could feel it
Possible knock-on effectsThese are possibilities Brind reasoned out, not predictions, and not advice. Most are not stated in any report.
- Cabinet OfficeSpeculative
The Cabinet Office might face increased costs related to service delivery failure of outsourced pension scheme.
- CapitaSpeculative
Capita could face higher remediation costs due to operational failures.
Keep exploring
The entities involved
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Capita
business process outsourcing and professional services company
Nothing else this week.
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Public Accounts Committee
select committee of the British House of Commons responsible for overseeing government expenditures